The Aged Homelessness Assistance Program (AHAP) provides long-term supported accommodation, case management and outreach support to vulnerable people aged 50 or over in metropolitan Adelaide.


A customer’s eligible for the program if they meet all of the below conditions:

  • they’re aged 50 or over
  • they’re eligible for Category 1 for public housing
  • they agree to share personal information with housing and support providers - e.g. Housing SA
  • they enter into and participate in a case management plan.

Outreach support

The social work team provides outreach support for people who meet all of the below conditions:

  • they’re aged 50 or over
  • they’re at risk of homelessness
  • they’re not in need of ongoing case management support.

Agencies and customers can refer for outreach support using the AHAP outreach referral form (PDF, 169.3 KB).

Email the completed form to Aged Homelessness Assistance Program Referrals

Nominating a customer

When a property’s advertised, an agency can nominate a customer. Nominations must be made using the AHAP nomination form (PDF, 242.2 KB).

Before you nominate the customer, you must:

  • make sure your customer’s eligible for the program
  • contact other agencies your customer works with, and include their information and views in the nomination
  • get your customer’s consent to exchange their personal information.

Advertising a vacancy

When a property under the program becomes vacant, the housing provider:

Assessing and selecting nominations

The panel assesses nominations to determine who to offer the property to, in line with the AHAP guidelines.

Nominations scored using the AHAP assessment matrix (XLS, 108.5 KB) consider a customer’s:

  • eligibility for the program
  • vulnerability - e.g. level and complexity of support they require
  • health or social issues that impact their ability to secure or maintain other forms of accommodation.

When a customer’s accepted into the program

Once your customer’s nomination has been successful:

  • contact your customer and tell them the outcome of their nomination
  • help your customer complete any forms - e.g. register for public and community housing
  • participate in the allocations conference, if asked to do so.

Managing an AHAP tenancy

The housing provider is responsible for managing the tenancy in line with both the AHAP policy, and their housing provider’s own policies. This includes:

  • setting, charging and reviewing the rent
  • reviewing the conditions of the tenancy
  • managing disruptive behaviour and any other tenancy or property issues.

The housing provider and the social work team are jointly responsible for working together to:

  • help the tenant maintain a successful tenancy
  • resolve issues that puts their tenancy at risk as a matter of priority
  • negotiate appropriate courses of action to resolve issues.

The housing provider organises property inspections with the tenant and the social work team.

Case management support

The social work team develops a case management plan with the customer. The aim of a case management plan is to:

  • help the customer maintain a successful tenancy
  • build the customer’s capacity to live independently
  • make sure the customer doesn’t return to homelessness.

Case management plans are kept confidential, and regularly reviewed.

Related Information

Page last updated: 7 May 2020