Homeless2Home
As part of their funding agreement, all specialist homelessness agencies are required to use the Homeless2Home (H2H) client and case management system.
The H2H system:
- ensures a consistent case management response to clients across South Australia
- allows agencies to electronically record client circumstances, assistance provided, and outcomes reached
- Creates a client pathway through the sector, and allows for referrals between agencies
- allows for standardised reporting
- Collects data in compliance with the Specialist Homelessness Services Collection
- Access and system support is provided to agencies by the South Australian Housing Authority
New Users should:
- Complete the Basic User Online Training Package (PDF, 384.1 KB)
- Read through the H2H user guide (PDF, 354.2 KB) (PDF, 7.4 MB) and
- Learn about the Specialist Homelessness Services Collection (PDF, 3.4 MB)
Questions about the H2H system, including recent system changes, can be directed to the Homelessness Systems Support ✉ (HSS) team.
Recent Changes
An online version of the SA Housing Authority Housing Needs Assessment (HNA) is now available via a link in the Homeless2Home (H2H) system, located on the edit personal details screen as shown below.
This alternate option for completing the existing Agency HNA, allows for the entire HNA process to be completed online, including submission of supporting documents, and involves the verification of both client and agency/worker information via H2H, to allow for client matching and identification of the support provider.
We hope that this process will reduce waiting time for face-to-face appointments, reduce the overall length of time for clients to receive a category recommendation from the Authority, and streamline the HNA completion process for Agency workers.
View and download the new Quick Guide “H2H Release 2.17 - Recording an online Housing Needs Assessment”
Basic user training
New users or those needing a refresher should complete the Self directed H2H Basic User Training package (PDF, 354.2 KB) to learn how to use H2H or refresh your skills
Basic user video resources
- Introduction to H2H
- Searching in H2H
- Adding a Client
- Adding an Intake
- Presenting Unit Functions
- Adding Services
- Adding an assessment
- Case Plan
- End support and Case exit
Additional Videos
- Reset your H2H Password
- Sensitive and Locked function
- Set a client to Deceased
- Dealing with duplicate client records
Coming Soon
Online content for Super users and Program Managers is under development. There will be no face to face training offered at this time
Request additional training
To request a custom training session for your agency/an individual/or small group, please complete the training request form
If you would like to discuss your training needs prior to making a request, please contact the support team via phone or email. Requests for individual training will not be considered if the staff member has not completed the online basic user training package.
Only authorised staff members from specialist homelessness agencies and the South Australian Housing Authority will be able to access H2H.
When applying for access it is important to first read the H2H user role descriptions in the H2H user guide.
These forms support the administration of system access for agency staff:
Login to the H2H system
When a client's permission is required
Clients must be:
- told why their information is being recorded
- told how the information will be used
- provided with the Notice of information provision (PDF, 220.0 KB) which explains how de-personalised data is used, and how personal details are protected
Clients must give their permission before information can be shared or exchanged with another agency (unless being shared under Information Sharing Guidelines).
This permission can be given:
- verbally
- in writing through the Consent to share information (PDF, 119.4 KB) form, or an agency specific consent form
Supporting forms
Agencies can enter client information directly into the H2H system, or collect information on paper-based H2H forms for later entry into the system.
- Form 1 - Add a new client and intake (PDF, 424.0 KB)
- Form 2 - Update details of an existing client prior to entering into H2H (PDF, 212.4 KB)
- Form 3 - Services needed, provided or referred prior to entering into H2H (PDF, 216.6 KB)
- Form 4 - Client assessment prior to entering into H2H (PDF, 178.5 KB)
- Form 5 - Detail on an exiting client prior to entering into H2H (PDF, 218.1 KB)
- Notice of information provision and consent to share information form (PDF, 220.0 KB)
Supporting documents
- SHS Collection Manual (PDF, 3.4 MB)
- Housing situation categorisation chart (PDF, 225.0 KB)
- Recording COVID-19 in H2H (PDF, 394.6 KB)
For an alternative version of a document on this page contact the Homelessness Systems Support team ✉
Technical Help
If you need a password reset or the system is not functioning:
- Phone: 1300 885 912 ☏ — select 2 to speak to the Operations Support team
- Email: HousingOperationsSupport@sa.gov.au ✉
Monday to Friday 9am - 5pm excluding public holidays
Help with using H2H
If you need help using the system, have a training question or any other H2H issue:
- Phone: 1300 885 912 ☏ — select 3 to speak to the Homelessness Systems Support team
- Email: HousingH2H@sa.gov.au ✉
Monday to Friday 9am - 5pm excluding public holidays
Agencies can also email comments, feedback and suggestions on the H2H system to the address above
New content coming soon