The Homelessness Supportive Housing program helps eligible, vulnerable, homeless people with complex needs with accommodation and ongoing support for 12 months to learn how to live independently, and secure and maintain a tenancy.
Housing SA and Community Housing Providers (CHPs) provide and manage the properties and tenancies under the program (refer to client eligibility below).
Specialist Homelessness Service (SHS) providers and other non-government organisations provide ongoing support and case management (refer to case management and support below) to the client throughout their tenancy.
The program doesn’t provide long term accommodation.
A client is eligible for the program if they meet all of the below conditions:
- they’re eligible for public housing if Housing SA is the landlord
- they’re eligible for community housing if a Community Housing Provider (CHP) is the landlord
- they’re either primary, secondary or tertiary homeless, or at imminent risk of becoming homeless in line with the Homelessness Supportive Housing program policy
- they agree to and enter into a case management plan with the organisation that would provide ongoing support
- they agree to the terms of the program, and to engage with supports to maintain their tenancy.
Nominating a client
When a property is advertised, an agency can nominate up to two clients.
Contact the Homelessness Team ✉ if you want to be notified when properties become vacant.
Nominations must be made:
- using the nomination form (DOCX, 97.0 KB) and
- within the time-frame stated in the advertisement.
Contact the organisation that advertised the property if you have any questions - e.g. whether the property and the program is suitable for your client.
Before you nominate a client, you must:
- make sure the program is suitable for your client, or if there are other more appropriate support pathways
- make sure your client is eligible for the program and meets the target group the property is for - e.g. an adult or a family
- make sure your client understands the aims and terms of the program, and that it doesn’t provide long-term accommodation
- contact any other agencies your client works with and include their information and views in the nomination
- get your client’s consent to exchange their personal information with other organisations - e.g. Housing SA, by signing the nomination form.
Keep in contact with your client, and actively engage them in the nomination process.
Complete the nomination form, attach all supporting information, and return it to the organisation that advertised the property by the closing date.
The organisation that advertised the property will contact you with their decision. It’s your responsibility to tell your client about the outcome.
Supporting information such as, support letters, should include all of the below information:
- your agency’s involvement with your client, and how long you’ve been working with them
- the type of assistance or support you provide
- details about any social or health issues identified in the nomination form
- the nature and seriousness of your client’s condition or situation, including any treatments or other support they receive
- any other appropriate and relevant information about their support needs.
When a client has been accepted into the program
If your client’s nomination has been successful, you should:
- contact your client to tell them about the outcome of their nomination
- help your client complete any forms such as helping them register for public and community housing, provide proof of income and identity
- attend or provide more information to the allocations conference, preferably with your client, to discuss their needs and support requirements.
This program aims to help people maintain a tenancy. No one should exit the program into homelessness. All agencies are expected to work together to achieve this.
Housing SA and Community Housing Providers (CHPs) provide and manage the properties and tenancies under this program. Specialist Homelessness Services (SHS) provide ongoing support and case management to the client throughout their tenancy.
The housing provider managing a property is responsible for:
- advertising the property for nominations
- organising a nomination assessment panel
- allocating and managing both the property and tenancy
- actively collaborating with the client’s support workers to achieve the aims of the program
- helping the client maintain their tenancy.
Advertising a vacant property
When a property under the program becomes vacant, you:
- organise a nomination assessment panel
- complete the vacancy advertisement (DOCX, 132.7 KB) and email it to the Homelessness Team ✉
- answer any questions that agencies may have about the property and a client’s suitability for the property
- collate all the nominations for the property and give them to the panel.
The panel assesses nominations received to determine who will be offered the property.
The panel consists of representatives from the following:
- Housing SA regional office
- Specialist Homelessness Service (SHS)
- Community Housing Provider (CHP), if they are the managing the property.
Nominations are scored using the assessment matrix (XLS, 108.5 KB), considering a client’s:
- eligibility for the program
- vulnerability - e.g. level and complexity of support they require
- health or social issues that significantly impact their ability to secure or maintain other forms of accommodation.
The client with the highest score will be offered the property, except if either:
- the risks associated with housing the client in the property outweigh the benefits, and these risks can’t be managed through case management or ongoing support
- other support pathways are available to the client.
The person managing the property:
- completes the vacancy panel report (DOCX, 87.5 KB) and returns it to the Homelessness Team ✉
- contacts the agencies that nominated clients to tell them of the outcome
- tells the successful client's agency if any paperwork or other documentation is required - e.g. proof of income and identity
- organises a pre-allocations conference
- houses the successful client within two weeks from the date of the panel’s decision.
Specialist Homelessness Services (SHS) provide ongoing support and case management to clients throughout their Homelessness Supportive Housing Program tenancy. This program aims to help people maintain a tenancy. No one should exit the program into homelessness.
All agencies are expected to work together to achieve this.
Housing SA and Community Housing Providers (CHPs) provide and manage the properties and tenancies.
A SHS representative is part of the nomination assessment panel organised by the organisation managing the property.
Once a client’s nomination is selected for the property, the organisation managing the property will contact the SHS, and any other supports the client works with, to take part in an allocations conference before the tenancy starts.
The allocations conference brings all the agencies together to negotiate all aspects of case and tenancy management. The client should also attend, but it can be done without them.
The aim of the allocations conference is to:
- coordinate the appropriate support and household goods for the client - e.g. a fridge or a bed
- develop and review ongoing case management plans, and define everyone’s roles and responsibilities
- transfer case management responsibilities, if this is appropriate
- identify any issues that could threaten the client’s ability to maintain their tenancy, and put strategies in place to manage these
- make sure the client understands that engaging in case management is a requirement of the program.
Case management plan and ongoing support
Case management plans are confidential between the client and their SHS worker. They usually contain sensitive personal information, including:
- the client’s needs and issues
- the client’s goals and outcomes
- what resources are available
- what action has and will be taken
- strategies to help the client maintain their tenancy, and successfully transition out of the program into alternative appropriate, long term accommodation.
The SHS worker is responsible for:
- talking to the client about the importance of appropriately sharing their personal information with other organisations - e.g. their CHP
- providing ongoing support to the client for as long as they need it
- discussing, negotiating and setting a case management plan with the client
- entering appropriate notations and actions on the relevant system - e.g. Homeless to Home system (H2H)
- continually reviewing their case management plan in collaboration with all other parties involved - e.g. the client or other support agencies
- discussing and setting strategies to manage any tenancy or property concerns that arise over the client's Homelessness Supportive Housing program tenancy.
When a client refuses to engage
Use assertive case management if your client is reluctant, difficult or refuses to engage in their case management plan. It isn’t grounds for eviction.
Actively and persistently pursue the client’s engagement. Aim to:
- build and stabilise your client’s trust, rapport and confidence in you
- give your client the best chance of engaging and successfully completing the program.
Tenancy is at risk
The organisation managing your client’s tenancy will contact you if they identify any tenancy or property issues - e.g. neighbourhood issues, not paying rent or property damage.
All agencies are expected to work collaboratively to help the client maintain a successful tenancy.
Support is offered to clients for as long as they need it.
Develop a suitable exit strategy when your client is leaving a tenancy, to make sure they won’t become homeless. This includes helping them find, apply for and secure alternative, long term accommodation - e.g. renting privately.
Help them apply for other support and services they may be eligible for, including: