The Aged Homelessness Assistance Program (AHAP) provides accommodation, case management and outreach support to vulnerable people aged 50 or over in metropolitan Adelaide. Housing SA and Community Housing Providers manage designated properties in the program, and Housing SA’s Social Work Team provides support.

The policy sets out who is eligible for the program, and how the program is managed.


A person may be nominated for AHAP if they meet all the below conditions:

  • they are aged 50 or over
  • they are eligible for Category 1 in line with the Eligibility for housing policy
  • they agree to share personal information with housing and support providers
  • they enter into a case management plan with the Social Work Team
  • they participate in case management support

Nominations and selection

When an AHAP property becomes vacant, the housing provider managing the property asks for nominations from housing, homelessness and support providers.

The housing provider forms a Nomination and Allocations Panel with representatives from the housing provider and the Social Work Team.

The panel assesses the nominations based on urgency of need for each customer to decide who to offer the property to. Priority is given to eligible customers with the most complex needs and the highest risk of being without shelter or support.

Managing tenancies

Customers are first housed on a 12 month fixed term lease agreement.

The housing provider managing the property is responsible for all the below:

  • setting rent in line with their agency’s policies
  • reviewing the lease agreement and any subsequent lease agreements before the lease end date
  • managing the tenancy and the property in line with their organisation’s own policies, for example assessing and setting rent

The housing provider managing the property and the Social Work Team are jointly responsible for managing tenancy or property management issues, including antisocial behaviour. The housing provider and the Social Work Team negotiate to determine what actions to take.

Supporting tenants

The Social Work Team establishes a case management plan with the customer at the start of the tenancy.

Case management plans:

  • aim to house customers in program properties, or find suitable, long-term accommodation
  • are agreed to by both the customer and the Social Work Team
  • are regularly reviewed
  • are offered to the customer for as long as they are part of the program
  • help customers to become independent

Outcomes of a case management review can include any of the below:

  • helping the customer maintain their tenancy
  • helping the customer find alternative and appropriate accommodation, if needed
  • advocating for the customer to stay in the property when exiting the program

Outreach support

The Social Work Team provides outreach support for people who meet all of the below:

  • are aged 50 or over
  • are at risk of homelessness
  • they need short term support and advocacy to access housing

The Social Work Team develops a plan to find long-term accommodation for the customer that:

  • meets their needs
  • is affordable
  • is in an area the customer would like to live in

Once suitable accommodation is found, the Social Work Team helps the customer transition into the property. Outreach support stops at a time agreed to by the Social Work Team and the customer, usually within 3 months.

Related information

Controlling documents

This policy is based on and complies with:

Supporting guideline

  • Aged Homelessness Assistance Program guideline v4

Related policies and other documents

Date this policy applies from

14 April 2020

Version number


The online version of the policy is the approved and current version. There’s no guarantee any printed copies are current.