This policy sets out the payment options available to customers when paying South Australia Housing Trust charges, for example rent, maintenance charges.

It also sets out when Housing SA can refer a customer to Centrelink for Income Management.

Payment options

Rent Deduction Scheme

The Rent Deduction Scheme allows customers to pay rent and other charges directly from their Centrelink or Department of Veterans’ Affairs payments.

Using the Rent Deduction Scheme is a condition of the lease agreement, also known as the Conditions of Tenancy, for tenants receiving an income from either:

  • Centrelink, including family assistance payments
  • the Department of Veterans’ Affairs

Other payment options

Customers can also make payments by either:

  • Direct Debit
  • having them forwarded directly from their wages by arrangement with their employer
  • through Australia Post’s Post Billpay service
  • at any Service SA office
  • using BPOINT or BPAY directly through a financial institution

Housing SA doesn’t accept cash payments over the counter.

Income Management

Income Management is a budgeting tool used by Centrelink that sets aside a percentage of a person’s Centrelink income to pay for essential household needs and expenses, for example for food and rent.

Customers can volunteer for Income Management if they live in one of the below areas:

  • Greater Adelaide region
  • Playford
  • Anangu Pitjantjatjara Yankunytjatjara Lands

Housing SA may discuss Income Management as an option and make a referral to Centrelink for vulnerable customers who live in either Playford or Anangu Pitjantjatjara Yankunytjatjara Lands.

Vulnerable customers may include people who:

  • are experiencing financial exploitation or hardship
  • are homeless or at risk of becoming homeless because of rent arrears
  • aren’t able to take reasonable care of themselves
  • have a history of rent arrears or making inconsistent rent payments
  • have a history of having their private rental bond guarantees claimed

Related information

Controlling documents

This policy is based on and complies with:

Supporting guidelines

  • Customer payment options guideline v3.1
  • Income Management guideline v3

Date this policy applies from

14 April 2020

Version number

2

The online version of the policy is the approved and current version. There’s no guarantee any printed copies are current.