The Integrated Housing Exits Program (IHEP) provides support and accommodation to people exiting custodial settings, for example leaving prison. The program aims to reduce their risk of homelessness and re-offending.

This policy applies to:

  • Housing SA
  • Department for Correctional Services (DCS)
  • community housing providers
  • Offenders Aid and Rehabilitation Services (OARS).


Customers are eligible for the program if they meet all the below conditions:

  • they’re eligible for both public and community housing in line with the Eligibility for housing policy and the Community housing eligibility policy (PDF, 612.0 KB)
  • they're assessed as Category 1 by Housing SA
  • they’re sentenced or on remand and will be in custody for 12 months or less, including time on remand
  • they have complex needs
  • they have a history of repeated periods of homelessness
  • they agree to engage and participate in support and case management planning.

Priority is given to eligible customers serving a sentence of less than 6 months.

Nominations and assessment

The DCS IHEP Housing Coordinator nominates customers for vacant properties, taking into account:

  • housing density
  • location of supports
  • if the property type and area meet the customer’s needs.

Managing tenancies

Customers are housed on a 12 month fixed term lease agreement. If the tenant still needs support to maintain a tenancy at the end of their lease agreement, they may be offered a second lease agreement up to 12 months.

Housing SA and community housing providers provide properties to the program and manage IHEP tenancies in line with their organisation’s own policies.

The housing provider works with the tenant, in collaboration with OARS, to address any tenancy or property management issues.

Carers and children on access visits may stay in the property, but other occupants, including partners, won’t be approved to live at the property.

Pets aren’t allowed at the property.

The housing provider considers applications for caretakers on a case-by-case basis, in line with their organisation’s policies.

At least 3 months before the end of the tenancy, OARS and the tenant develop an exit strategy. It may be determined the customer either:

  • needs another lease agreement
  • doesn't need another lease agreement
  • should transfer to another property.

OARS gives the housing provider details of the exit strategy.

Support and case management plans


  • provides ongoing support to customers for as long as they participate in the program
  • develops and reviews case management plans with the customer and the DCS IHEP Housing Coordinator
  • helps the customer find and secure alternative accommodation when they leave the program.

Customers must meet with OARS at least once a fortnight.

Integrated Housing Exits Alternative Accommodation and Support Program

OARS provides the Integrated Housing Exits Alternative Accommodation and Support Program.

The DCS IHEP Housing Coordinator refers customers to the program if either:

  • the customer isn’t eligible or suitable for IHEP
  • an IHEP property isn't available at the time the customer is released.

OARS arranges an initial contact before the customer is released to:

  • explore their accommodation and support options
  • help them register for alternative housing, health and social supports.

Related information

Controlling documents

This policy is based on and complies with:

  • Housing Outreach Program Memorandum of Administrative Agreement

Supporting guideline

Related policies and other documents

Date this policy applies from

9 November 2020

Version number


The online version of the policy is the approved and current version. There’s no guarantee any printed copies are current.