We are committed to the health and safety of our staff and our customers, while continuing to provide our important housing services.

Changes at our offices

For Housing SA assistance, please call us on 131 299

In the interests of customer and staff safety during the coronavirus (COVID-19) emergency, we are asking our customers to phone us on 131 299 ☏ (or 131 288 ☏ for maintenance inquiries) rather than coming into our Housing SA offices.

This change is part of our commitment to social distancing, to stop the spread of COVID-19. We are continuing to provide our vital housing services, but are doing more over the phone instead of face-to-face in the interests of health and safety.

What to do if you have an existing appointment

If you have an existing appointment with Housing SA, please phone us on 131 299 ☏ to find an alternative arrangement to a face-to-face meeting. We acknowledge that the current circumstances are inconvenient and frustrating, and thank you for cooperating and working with us during this difficult time.

Other changesWhy Social Distancing matters, Select image to view of download full PDF poster

To promote social distancing as much as possible, we have introduced some other changes to the way we do business:

  • Housing SA home visits are being reduced and stopped wherever possible, and we are doing as much as we can via telephone
  • Non-essential face-to-face meetings and appointments will be postponed wherever possible
  • Customers can still visit our offices but this should be avoided unless critical – please call us on 131 299 ☏ whenever possible.

We will continue to monitor the latest available information, and make changes as required.

We acknowledge that the current circumstances are inconvenient and frustrating. Thank you for cooperating and working with us during this difficult time.

Will social housing rents increase due to COVID-19 stimulus payments?

No. If you live in public or community housing and get the new Coronavirus Supplement or Economic Support Payment your rent won’t increase because of these payments.

Payment of rent and a temporary freeze on evictions

The State Government has endorsed a number of new initiatives, expected to be in place for the duration of the declared emergency period, aimed at helping landlords and tenants whose incomes have been affected by COVID-19.

If you live in public housing and your household income decreases for any reason, please contact Housing SA on 131 299 ☏ to have your rent reassessed. Otherwise, public housing tenants should continue to pay their rent as normal to avoid rent arrears and an accumulation of debt.

Under the new measures, a landlord, including Housing SA, will not be able to evict a tenant for non-payment of rent due to severe rental distress as a result of COVID-19.  For more information, visit cbs.sa.gov.au/rental-advice-due-covid-19

For information relating to South Australia’s Residential Rent Relief Scheme for residential landlords who reduce the rent of a tenant experiencing rental hardship due to the COVID-19 pandemic; and for other support for businesses, jobs and the community impacted by COVID-19; please visit the Department of Treasury and Finance website.

Keep up to date with any changes

To keep up to date with any changes to our services due to the COVID-19 emergency: