Community housing providers completed building 33 homes during the year.

The Neighbourhood Renewal Program is progressing through civil works components, enabling the first parcels of land to be available in Blair Athol and Woodville Gardens to the Affordable Housing Initiative, with construction to follow.

The Authority continues to support the Department for Energy and Mining with the installation of solar and battery systems through the Virtual Power Plant program. The program aims to deliver energy bill savings to households living in these properties. The three stages have seen the installation of 2,687 solar PV panels and batteries systems.

To further support energy savings, 792 properties have had solar panels installed.

Overall completion rate for mandatory learning programs is at 81%.

A significant expansion to Housing Connect (the customer online portal) was implemented in December 2021, allowing tenants to view and update their account and tenancy details online, as well as register for housing and submit rent subsidy reviews and Centrelink forms.

The Authority commenced the procurement for the new head contractors for maintenance services. The model was developed from an extensive review of the current model and incorporated customer feedback and experience to improve the delivery of maintenance for our tenants.

An internal toolkit, developed by the Aboriginal Housing Strategy and Governance directorate, has led to implementation of strategic reform in the maintenance and horticultural services tender processes to promote access to the Aboriginal supply-chain market.

New lease agreements were re-written in plain language to make it easier for tenants to understand their rights and responsibilities.

The Single Housing Register (SHR) has streamlined the application process for customers. Most applicants choose to be listed for all public and community housing options in one application, preventing the need for customers to complete multiple applications.

Acquisition of excess land from other Government agencies for the Affordable Housing Initiative will enable future affordable sales.

Community Housing Providers are delivering on their Community Housing Asset and Investment Plans under the Transfer Programs. Providers delivered 212 new homes under Transfer and Master Agreement programs during 2021-22.

The Oaklands Green development has commenced with the focus of tenant relocations for stage 1 commencing in 2021-22.

The Authority continues to work with a range of local South Australian builders to deliver its ongoing public housing construction programs.

Implementation of the 250 Apprenticeship program with 237 apprentices engaged by 30 June 2022.

Training and employment programs were delivered to 98 public housing customers.

A focus on sound asset management continues with the completion of Regional plans during 2021-22.

The Authority piloted the “Exchange Program” which sees tenants in homes with high long term maintenance obligations offered new public housing. Land is then freed up for future new builds.

The Authority commenced working with three Aboriginal Community Controlled Organisations to develop individualised local decision-making frameworks for Aboriginal communities to engage and partner with the Authority.

The Authority led the establishment of the Aboriginal Affordable Homes Regional Project Working Group to pilot affordable housing products and packages in Port Augusta/Narungga Nations (Yorke Peninsula). Indigenous Business Australia and HomeStart are key external working group members.

The Tika Tirka student accommodation program provides a bespoke service for Aboriginal and Torres Strait Islander students from remote and outer regional communities studying in Adelaide. The facility in the Adelaide CBD accommodates post-secondary students engaged in further education and training. The Authority has partnered with Aboriginal Community Housing Limited, to deliver tenancy management and wrap around support services.

The Domestic and Family Violence Crisis Beds Pilot and the Perpetrator Response Pilot were extended from 30 November 2021 to 31 December 2022, providing 16 crisis properties for women and children, and 9 properties for perpetrators. The pilots seek to provide safe and secure accommodation for women and children affected by domestic, family and sexual violence in line with Safety First Principles.

A co-designed project led by the Authority brings together the Specialist Homelessness and the Domestic and Family Violence Sectors, academic specialists and those with lived experience to review the Emergency Accommodation Program.

The project will develop a model of care that provides safe and secure crisis responses for those in need, allows for tailoring of services to meet the needs of various cohorts, and provides effective support to stabilise and transition to long term housing.

The Integrated Homelessness Program has increased the number of properties available to eligible people on the Adelaide Zero Project By-Name List, from 10 to 20 properties per month. In the 2021-22 financial year 221 people were housed from the By-Name List that were previously experiencing rough sleeping.

The Toward Home Alliance, in partnership with the private sector, has established a new accommodation facility ‘Terra Firma’, providing clients aged 45 years and over tenure and accompanying support for up to 12 weeks as they progress toward securing sustainable long-term accommodation.

The Authority introduced the Housing for Health program in July 2021, in partnership with SA Health and Uniting Communities. The program assists people with complex health needs, who have been rough sleeping for 12 months, into an immediate, short-term housing placement whilst supporting them to transition to medium to longer-term housing options. Assistance was provided to 52 individuals, with 23 of those being supported to move in a medium-term housing outcome.

The Alliances bring together multiple organisations to work collectively to prevent and respond to homelessness, including as a result of domestic and family violence, in their regions. The Alliances support the sharing of information, resources, risks and opportunities across government and non-government partners to achieve best for client outcomes.

Adelaide Zero Project partners have established an Inner-City Sub Committee, bringing together inner-city homelessness and housing services, other cross government agencies and non-government partners to guide the Adelaide Zero Project toward Functional Zero Homelessness by 2025. The Committee will focus on reducing inflows into inner-city rough sleeping and maximising out-flows into sustainable housing.