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The Authority continued to provide housing and homelessness services to the people of South Australia through:

  • Provided over 33,900 public and Aboriginal housing properties enabling 53,634 South Australians including 6,730 Aboriginal and Torres Strait Islander occupants and their families to live in safe, secure and affordable housing.
  • Supported 55,396 households to reside in safe and secure private rental accommodation.
  • Allocated 2,478 new tenancies to people and families from the housing register.
  • Assisted 61% of people on the housing register with at least one type of housing assistance or service. Service includes either Financial, Housing or Support.
  • Investigated 59% of anti-social behaviour complaints within the required time-frames.
  • Liaised with tenants and customers to ensure 85% of outstanding debt was on a repayment arrangement.
  • Assisted and supported over 6,500 vulnerable people and families experiencing housing crisis and risk people into emergency accommodation.
  • Helped 21,242 people who presented at a Specialist Homelessness Service including 7,473 who identified as experiencing domestic or family violence.
  • Maintained 501 houses in remote Aboriginal communities which provided housing for 2,327 people to live in.
  • Investigated 299 new complaints of a potentially unsafe or unsuitable residential property, of which 59% were substantiated and required a substandard property Order.