How do I provide feedback or make a complaint?
Antisocial behaviour
To complain about the behaviour of a SA Housing Trust (the Trust) tenant and how to make a complaint, see antisocial behaviour in public housing.
Related Information
Children and Young People
We respect the views of children and young people. Customers may wish to provide feedback or make a complaint on behalf of the children and young people in their care. Young people receiving a service directly may wish to provide feedback themselves. We will listen to and act upon any complaints or concerns that a young person or parent or guardian of a child or young person raises with us.
Our organisation is committed to the National Principles for Child Safe Organisations.
For all other feedback or to make a complaint:
Online
Phone
- Call us Monday to Friday 9.00 am to 5.00 pm
- Contact Centre: 131 299 ☏
- Call Interpreting and Translating Services Monday to Friday 10.00am to 2pm.
- Translation & Interpreter Service: Phone 1800 280 203 ☏
- For more information visit: www.translate.sa.gov.au
- Call National Relay Services (NRS)
- If you are Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
- Step 1
- Contact us through your preferred NRS call channel detailed on NRS call numbers and links(external site).
- Step 2
- Provide the NRS with your phone number 131 299 ☏
- Step 1
- For more information visit: About the National Relay Service
- If you are Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
Post
Download the Brochure and Form, fill out and Post back to address below, OR
Write a letter and send to:
Customer Feedback
GPO Box 1669
Adelaide SA 5001
In Person
Attendance at any Trust Office. Locate a Trust Office near you.
What happens next?
Compliment
We will share your compliment with the person or area.
Complaint
We will pay attention to your complaint and try to find a solution. We will tell you what happens with your complaint.
Feedback
We will ensure the right person follows up your feedback and will contact you about any action or decision.
You have the right to refer matters to:
- Health and Community Services Complaints Commissioner
- Phone Monday to Friday 9.00 am to 5.00 pm on (08) 8226 8666 ☏
- Health and Community Services Complaints Commissioner website
- Ombudsman SA
- Phone Monday to Friday 9.00 am to 5.00 pm on (08) 7322 7020 ☏
- Ombudsman SA website
- Get Free, independent support and advice from the RentRight SA.
- Appeal a decision if you are unhappy with the outcome made by the Trust.
Related Information
- Customer Feedback and Complaints Management Policy
- Housing Appeals Policy
- Appeal a public housing decision
- Public Housing Appeals brochure and form (PDF, 410.4 KB)
Requesting compensation from SA Housing Trust (the Trust)
If your personal property has been damaged, or you have been injured, and you believe the Trust is at fault you should refer to this information guide.
The information is provided for reference only, and is not an admission of liability.
The Trust considers any claim made to us on its individual merits.