About the policies
The South Australian Housing Trust (the Trust) policies are progressively going online. Not all policies are currently available online. We will update this site without notice when policies become available. A full list of all policies is available below.
For a copy of a policy not online, contact the Trust on 131 299 ☏
What a policy is
Each policy lays out the organisation’s intent on the topic it covers. We use policies to determine eligibility for services, provision of resources, and determining courses of action in line with the organisation’s intent.
Our policies comply with all relevant legislation and regulations, the South Australian Housing Trust Act 1995, and are regularly reviewed and audited.
Policy disclaimer
The SA Housing Trust develops and administers policies, and complies with legislation and regulations.
Policies can be changed, withdrawn or replaced at any time. The online versions are the approved and current versions. Printed copies are uncontrolled and therefore may not be current.
- Child safe environments policy
- Customer payment options policy
- Customer Feedback and Complaints Management policy
- Community Housing Allocations guideline
- Community Housing Annual Certificate of Compliance Form (Master Community Housing Agreement)
- Community Housing Annual Certificate of Compliance Form (Master Community Housing Agreement – Volunteer Member Tenant Managed)
- Community Housing Asset Renewal Program (CHARP) Guidelines
- Community Housing Collateralisation of SAHT Interests Policy
- Community Housing Critical Client Incident Report form
- Community Housing Community Lease Housing Program Guideline (PDF, 348.3 KB)
- Community Housing Disability Access and Inclusion policy (PDF, 230.2 KB)
- Community Housing Eligibility policy (PDF, 202.5 KB)
- Community Housing Eligibility guidelines (PDF, 231.8 KB)
- Community Housing Group self build equity redemption policy (PDF, 304.2 KB)
- Community Housing housing needs assessment guideline (PDF, 159.1 KB)
- Community Housing Intervention Order guideline (PDF, 180.2 KB)
- Community Housing Managing the Housing Register Procedure (PDF, 302.8 KB)
- Community Housing Master Agreement (external site) (external site) (external site) (external site) (external site) (external site)
- Community Housing Market rent query form (PDF, 190.9 KB)
- Community Housing Merger easy guide (PDF, 365.9 KB)
- Community Housing Rent policy (PDF, 198.3 KB)
- Addendum 1 Rent Procedure for general tenancies (PDF, 666.1 KB)
- Addendum 2 Rent Procedure for supported tenancies (PDF, 199.5 KB)
- Addendum 3 Rent Procedure for affordable tenancies (PDF, 185.2 KB)
- Addendum 4 Rent Procedure for NDIS SDA tenants (PDF, 175.2 KB)
- Community Housing Maintenance accommodation standards (PDF, 514.7 KB)
- Community Housing Allocations policy (PDF, 182.1 KB)
- Community Housing Property and Asset Management (external site) (external site) (external site) (external site) (external site) (external site)
- Community Housing Property transaction policy (PDF, 180.5 KB)
- Community Housing Property disposal procedure (PDF, 238.8 KB)
- Community Housing Property return request form (PDF, 148.1 KB)
- Community Housing Transfer of tenanted property request form (PDF, 156.0 KB)
- Community Housing Property Sale to Tenant Procedure (PDF, 136.3 KB)
- Community Housing Property sale request form (PDF, 176.1 KB)
- Community Housing SAHT Transfer Developments Property Sales to Tenant or Private Market Procedure (PDF, 155.0 KB)
- Community Housing SAHT Transfer Program Property Sales Request Form (not part of development) (PDF, 102.9 KB)
- Community Housing SAHT Transfer Program Property Sales to Tenant Form (part of project development) (PDF, 130.8 KB)
- Community Housing SAHT Transfer Program Guidelines (PDF, 218.6 KB)
- Compliance and Enforcement policy (Housing Safety Authority) (external site) (PDF) (external site) (PDF) (external site) (PDF) (external site) (PDF) (external site) (PDF) (external site) (PDF)
- Complaints and Referral Policy (Housing Safety Authority) (external site) (PDF) (external site) (PDF) (external site) (PDF) (external site) (PDF) (external site) (PDF) (external site) (PDF)
- Crisis Housing Program Guideline (PDF, 108.3 KB)
- Private Rental Assistance Program policy
- Private Rental Liaison Program policy
- Privacy and information sharing policy
- Probationary and fixed term lease agreements policy
- Proof of identity, income and rent
- Property ownership policy
- Providing services to SA Housing Trust employees policy
- Public Interest Disclosure Procedure
- Shared equity assistance reinvestment policy
- Single Housing Register Access Request Form
- Specialised Housing Program policy (PDF, 160.6 KB)
- Specialised Housing Program procedure (PDF, 166.0 KB)
- Specialised Housing Program Application Form (PDF, 171.7 KB)
- Specialised Housing Program maintenance guideline (PDF, 189.9 KB)
- Specialised Lease Housing Program guideline (PDF, 120.3 KB)