How do I provide feedback or make a complaint?

Dealing with antisocial behaviour or serious misconduct in public housing

If your safety or the safety of others is at risk, call the police on 131 444.

If it is an emergency, call 000.

For suspected illegal activities, call Crime Stoppers on 1800 333 000.

Everyone has the right to enjoy their home in peace and privacy. Being a good neighbour is about respecting the people who live around you — including other tenants, the SA Housing Trust, and the wider community.

A good neighbour respects their neighbour's privacy and property, treats people with kindness and respect, does not use offensive language, keeps noise to reasonable levels by avoiding loud music and other noisy activities in evenings and early mornings, and ensures visitors and household members respect the peace of the surrounding community.

How to lodge a complaint about a Public Housing tenant's antisocial behaviour

  1. You can make a complaint to the SA Housing Trust about a tenant’s behaviour by —
    1. using this ☞ secure online form specifically for reporting antisocial behaviour in public housing.
    2. Note: Submissions not made via this form will not be accepted.   OR
  2. You can call the SA Housing Trust on 131 299 and state you wish to "Report a Public Housing tenant’s behaviour"

More information on "What happens next" is available at  www.housing.sa.gov.au/next steps

Related Information

Children and Young People

We respect the views of children and young people. Customers may wish to provide feedback or make a complaint on behalf of the children and young people in their care. Young people receiving a service directly may wish to provide feedback themselves. We will listen to and act upon any complaints or concerns that a young person or parent or guardian of a child or young person raises with us.

Our organisation is committed to the National Principles for Child Safe Organisations.

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All other feedback, compliments and complaints

The below online form is intended for general feedback, compliments and complaints and not for Reporting antisocial behaviour. If you wish to make a complaint about a Housing Trust tenant, please use the secure online form above under How to lodge a complaint about a Public Housing tenant's antisocial behaviour.

Submit general feedback, share a compliment or make a complaint

Online

Submit general feedback online

E-mail

housingfeedback@sa.gov.au ✉

Phone

  • Call us Monday to Friday 9.00 am to 5.00 pm
  • Call  Interpreting and Translating Services Monday to Friday 10.00am to 2pm.
  • Call  National Relay Services (NRS)

Post

Download the Brochure and Form, fill out and Post back to address below,  OR

Write a letter and send to:

Customer Feedback
GPO Box 1669
Adelaide SA 5001

In Person

Attendance at any Trust Office.  Locate a Trust Office near you.

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What happens next?

Compliment

We will share your compliment with the person or area.

Complaint

We will pay attention to your complaint and try to find a solution. We will tell you what happens with your complaint.

Feedback

We will ensure the right person follows up your feedback and will contact you about any action or decision.

You have the right to refer matters to:

Related Information

Requesting compensation from SA Housing Trust (the Trust)

If your personal property has been damaged, or you have been injured, and you believe the Trust is at fault you should refer to this information guide.

The information is provided for reference only, and is not an admission of liability.

The Trust considers any claim made to us on its individual merits.

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