We, the Authority, respect your privacy and the information gathered from you.

This statement explains how your information is collected, stored and shared.

All information is collected and shared in compliance with the Public Sector (Data Sharing) Act 2016Cabinet Circular PC012 - Information Privacy Principles (IPPs) Instruction (PC012) and the Information Sharing Guidelines for promoting safety and wellbeing.

We (or an appointed agent) will collect personal information about you directly by way of forms and other documents or information you submit to us (whether in paper or electronic form), correspondence you provide, telephone calls, meetings or through other interactions via the our website, social media channels and marketing activities.

Your personal information will not be disclosed to a third party except in accordance with the IPPs and this statement.

Our website administrators are required to protect and handle your personal information in accordance with the IPPs and this statement.

We may use personal information that you provide (either directly or through an appointed agent) for the following purposes:

  • To answer any questions or inquiries you direct to us
  • To provide you with marketing materials in relation to offers, products and services we may have available from time to time in connection with current projects
    • If you would not like to receive direct marketing materials, you can send us an email using the contact details at the end of this statement or by unsubscribing.  When we receive your request we will remove you and your personal information from our marketing database(s) and cease all direct marketing communication to you.
  • For other purposes which are reasonably necessary and related to the purpose for which it was collected
  • You have given consent to share it
  • We are required or authorised to share it by law
  • sharing’s reasonably necessary to protect government interests - eg public revenue
  • sharing’s reasonably necessary to prevent or lessen a serious threat to someone’s life, health or safety
  • you are suspected to be engaged in unlawful activity

The Authority takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Authority staff can only access your personal information if it’s necessary to perform their duties for example - assessing eligibility for a service.

You may access, update or correct your own personal information by contacting us. You may also make a freedom of information request in line with the Freedom of Information Act (SA) 1991

When visiting our website or an affiliated website, we may record the IP address, date and time of your visit, pages accessed, documents downloaded, and type of browser used. We may use independent research companies to gather non-personal information regarding the visitors to our website or affiliated websites, using cookies, log file data and code which is embedded on the website. We may also collect the key words used when a search of the site is carried out. This information is not linked to any other data we collect. We use this information to discover what kinds of information people are looking for and how we can improve our marketing and services to our customers.

We only record email addresses and other personal information if an individual provides it. It will be used to send a reply and may also be used for marketing purposes in relation to the Authority projects, including Facebook advertising, Google Display Network advertising and remarketing services.

Personal information will not be disclosed to a third party except in accordance with the SA Housing Authority Privacy and Information Sharing Policy and in line with the Cabinet Circular PC012 - Information Privacy Principles (IPPs) Instruction (PC012) and Information Sharing Guidelines for promoting safety and wellbeing

A cookie is a small piece of data that a website can transfer to your computer hard drive for record-keeping purposes. We may use cookies to help improve the user experience of the website and for remarketing purposes. Information generated from cookies allows us and ad networks to, among other things, deliver targeted advertisements that are believed to be of most interest to you. There is no attempt to identify you personally.

If you do not want information to be collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature.  Please be aware that denying the cookie feature may prevent you from taking full advantage of our website or further services that we can provide.

We may also use Google Analytics to collect information about visits to this or appointed agents’ website.  By using this or an affiliated website, you consent to the collection and processing of your data by Google in the manner described in Google’s Privacy Policy and for the purposes set out in this statement.

Google Analytics uses cookies to collect information about which pages you visit, how long you are on the site, how you got there (for example from a search engine, a link, an advertisement etc.) and what you select.  Information collected by the cookies (including your IP address) is transmitted to and stored by Google on servers in the United States. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

We may use remarketing services, including Facebook and Google Display Network to advertise to previous visitors to our or an appointed agents’ website or social media platforms. We may also create social media lookalike audiences based on user profiles. Remarketing services are performed by tracking usage data, cookies and personal information and may result in users being shown SA Housing Authority advertisements and related material.

By using our website or an affiliated website and/or providing personal information to us, a user consents to the use of their personal information and other data in connection with remarketing services, including Audience Targeting, Custom Audiences and Lookalike Audiences.

Users can choose to opt-out of remarketing by disabling third party cookies in their browser.

These terms of use may change from time to time, with or without notice, to take account of new laws and technology, changes to the SA Housing Authority’s services and activities, and to make sure they remain current and relevant.  It is recommended you visit this website regularly to stay up to date with any changes.

This statement covers all websites owned by the SA Housing Authority. This statement does not apply to any other party’s websites, even when we have provided you with a direct link. We recommend that you check the privacy and information statements of the other party’s website.

There are inherent risks associated with transmission of information via the Internet. You should make your own assessment of the potential risks to the security of your information when deciding as to whether or not you should utilise our services and this website. There are alternative ways to obtaining information from, and transacting business with us for those users who do not wish to use the Internet.

Privacy Complaint

If you believe the Authority has failed to comply with the IPPs or this privacy statement you should, in the first instance, contact the Authority. If the Authority is unable to help you, or you are dissatisfied with the response, you can lodge a written complaint with the Privacy Committee of South Australia.


If you have any questions about these Terms of Use, or how the Authority may use your personal information that you provide to it via this website, please send us an email.  ‚úČ

Related Information

Back to Top