The Integrated Homelessness Program is an intensive tenancy support model for people with high and complex needs experiencing homelessness and sleeping rough in the City of Adelaide council area.
The program aims to:
- provide people experiencing rough sleeping in inner city Adelaide with access to safe and sustainable housing
reduce inner city primary homelessness - provide attentive tenancy management with an early intervention focus
- provide culturally focussed housing support that recognises and addresses the unique needs of Aboriginal people experiencing primary homelessness
- improve access to mainstream services by integrating housing options and tenancy management with a partnership approach to customer case management
- stabilise a person’s situation so they can transition to a general housing tenancy.
The program contributes to the State Government commitment to achieve functional zero homelessness in Adelaide.
This policy sets out who is eligible for the Integrated Homelessness Program and how tenancies are managed.
Eligibility
A customer may be nominated for the Integrated Homelessness Program if they meet all the criteria:
- eligible for public housing in line with the Eligibility for housing policy
- assessed as Category 1 in line with the Housing registration and allocation policy
- classified as actively homeless on the By-name List as recorded by the Adelaide Zero Project.
Nominations
Nominations for the Integrated Homelessness Program are provided by inner city homelessness services aligned to the Adelaide Zero Project and provided by the Toward Home Alliance partners.
Customers on the By-name List are matched to appropriate housing by consensus decision making involving lead agencies, the Integrated Homelessness Program and other relevant parties.
Once a consensus on nominations has been achieved, the Integrated Homelessness Program team will assess the nominations and will make the final decision on approval for allocation.
Managing Tenancies
New tenants are housed on an initial lease of up to 6 months. Following a review, tenants may be offered further leases in consultation with the support service or exited from the program.
Requests for other occupants to live at the property with the tenant must be approved by the Integrated Homelessness Program Manager.
The Integrated Homelessness Program may take action to end a lease in line with the Ending a public housing tenancy policy, or not offer another lease agreement, if the tenant:
- breaks the conditions of their lease
- refuses to engage with their care plan.
Working in Partnership
Integrated Homelessness Program staff work in partnership with the Toward Home Alliance to identify and address tenancy issues contributing to risk of tenancy failure, through ongoing and flexible attentive tenancy management.
The Integrated Housing Program staff provide tenancy management and the support agency provides support to the tenant. This support aims to enable the tenant to:
- maintain their tenancy through the provision of additional supports, as required
- build their capacity to live independently
- prevent a return to rough sleeping homelessness.
Exiting the program
Tenants who successfully complete at least 6 months with the Integrated Homelessness Program will be offered a 12 month probationary lease to remain in the property. The tenancy management of the new lease is managed by the relevant SA Housing Trust regional office.
Related Information
Controlling Documents
This policy is based on and complies with:
Supporting Documents
- Integrated Homelessness Program guidelines
- Customer Service Program Delivery Framework.
Related Documents and Resources
- Aboriginal Housing Strategy 2021-2031
- Account management policy
- Adelaide Zero Project
- Eligibility for housing policy
- Ending a public housing tenancy policy
- Housing registration and allocation policy
Date this policy applies from
15 October 2025
Version number
1.0
The online version of the policy is the approved and current version. There’s no guarantee any printed copies are current.