This page includes assistance and contact information:
- contacts for people experiencing crisis under the ‘Assistance’ heading
- how to contact Housing SA for public housing, community housing and Maintenance
- how to provide feedback to us, or to make a complaint
- about making a public interest disclosure
Crisis
- Help in a crisis situations, 24 hour contact, 7days a week freecall visit sa.gov.au/help in crisis situations
- Crisis helplines and support visit sa.gov.au/crisis helplines and support
- Homelessness service provider directory visit sa.gov.au/homelessness service provider directory
- Hutt Street Centre for men and women visit Hutt Street Centre
Domestic Violence
I need help with domestic violence and abuse, accommodation
Sleeping Rough
Use Street Connect to refer someone you've seen sleeping rough in the Adelaide CBD or surrounding parklands visit Street Connect
Food assistance
Food Van and Soup Run
- Fred's Van mobile food service Timetable and Locations
- Salvation Army food service Timetable and Location
Vouchers for food, chemist and transport visit sa.gov.au/financial_aid
Extreme Heat and Cold
Code Blue or Code Red
Information about services and support will be available on the SA Housing Authority home page under Latest News and SA Housing Authority Facebook.
Current weather warnings visit www.ses.sa.gov.au/current warnings
State Emergency service, find out what to do in an emergency visit www.ses.sa.gov.au
Concessions
SA Concessions visit sa.gov.au/concessions
Housing SA (Public housing)
8.30am to 5.30pm Monday to Friday
Phone: 131 299 ☏
Phone (Outside South Australia): (08) 8207 0211 ☏
Email: housingcustomers@sa.gov.au ✉
Housing SA (Community housing)
Phone: 8207 0702 ☏
Email: housingpartnerships@sa.gov.au ✉
Housing SA Maintenance
Phone: 131 288 ☏
Housing Safety Authority
Phone: 1300 700 329 ☏
Email: housingsafety@sa.gov.au ✉
Regulator of minimum housing standards, more information visit www.housingsafetyauthority.sa.gov.au
Office of Housing Regulation
Phone: 8218 4658 ☏
Email: OHRcommunityhousing@sa.gov.au ✉
Regulates community housing providers (provides advice and investigates complaints for communing housing tenants only), more information visit www.nrsch.gov.au
All Housing SA Contacts
Visit www.sa.gov.au/all housing sa contacts
Buying an affordable home or accessing affordable private rental
HomeSeeker SA helping South Australians buy their own home or access affordable private rental, more information visit www.homeseeker.sa.gov.au
HomeStart Finance
Buying your first home, more information visit www.homestart.com.au
Interpreting and Translating Services
Monday to Friday 10.00am to 2.00pm
General enquiries 1800 280 203 ☏
Provides interpreting and translating services, general enquiries, booking requests and translation quotes, more information visit www.translate.sa.gv.au
National Relay Service
TTY number 133 677 ☏
Voice Relay 1300 555 727 ☏
SMS relay number 0423 677 767 ☏
If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you, more information visit www.communications.gov.au/services people disablity/national relay service
Locations for metropolitan and country Housing SA offices visit www.sa.gov.au/housingsa/officelocations
How to provide feedback or make a complaint, online, via email, by telephone or by post, more information visit SA Housing Authority Feedback and Complaints
The Public Interest Disclosure Act 2018 (PID Act) creates a new scheme from 1 July 2019 that:
- encourages and facilitates the appropriate disclosure of public interest information to certain people or authorities
- provides protections for those who make appropriate public interest disclosures
- sets out processes for dealing with disclosures
- ensures disclosures cannot be ignored.
Further information about the PID Act can be found at:
- Independent Commissioner Against Corruption / Office for Public Integrity website or
- the Commissioner for Public Sector Employment website.
Making a public interest disclosure
Appropriate public information disclosures raise potential issues of corruption, misconduct or maladministration in public administration.
If you wish to make a public interest disclosure, via the SA Housing Authority, you can email one of our responsible officers housingpid@sa.gov.au ✉ who will treat your disclosure with confidentiality, and ensure it is investigated.
Media outlets seeking information from SA Housing Authority can either
- housing.media@sa.gov.au ✉
- Media Line (08) 8415 4288 ☏ for all journalists
For customer queries, please call the Housing SA Contact Centre on 131 299 ☏
For maintenance, please call the Maintenance Contact Centre on 131 288 ☏