This page includes assistance and contact information:

  • contacts for people experiencing crisis under the ‘Assistance’ heading
  • how to contact SA Housing Trust for public housing, community housing and maintenance
  • how to provide feedback to us, or to make a complaint
  • about making a public interest disclosure

Crisis

Domestic Violence

I need help with domestic violence and abuse, accommodation

Sleeping Rough

Use Street Connect to refer someone you've seen sleeping rough in the Adelaide CBD or surrounding parklands  visit  Street Connect

Food assistance

Food Van and Soup Run

Vouchers for food, chemist and transport  visit sa.gov.au/financial_aid

Extreme Heat and Cold

Code Blue or Code Red

Information about services and support will be available on the Human Services SA website, Extreme weather response, Human Services SA Facebook and Instragram

Current weather warnings  visit www.ses.sa.gov.au/current warnings

State Emergency service, find out what to do in an emergency  visit www.ses.sa.gov.au

Concessions

SA Concessions  visit sa.gov.au/concessions

SA Housing Trust (Public housing)

8.30am to 5.30pm Monday to Friday

Phone:  131 299  ☏ 

Phone (Outside South Australia):  (08) 8207 0211 ☏

Email:  housingcustomers@sa.gov.au ✉

SA Housing Trust (Community housing)

Email: housingpartnerships@sa.gov.au ✉

SA Housing Trust Maintenance

Phone:  131 288 ☏

Housing Safety Authority

Phone:  1300 700 329 ☏

Email:  housingsafety@sa.gov.au ✉

Regulator of minimum housing standards, more information  visit www.housingsafetyauthority.sa.gov.au

Office of Housing Regulation

Phone:  8218 4658 ☏

Email:  OHRcommunityhousing@sa.gov.au ✉

Regulates community housing providers (provides advice and investigates complaints for communing housing tenants only), more information  visit www.nrsch.gov.au

All SA Housing Trust Contacts

Visit  www.sa.gov.au/all SA Housing Trust contacts

Buying an affordable home or accessing affordable private rental

HomeSeeker SA helping South Australians buy their own home or access affordable private rental, more information  visit  www.homeseeker.sa.gov.au

HomeStart Finance

Buying your first home, more information  visit www.homestart.com.au

Interpreting and Translating Services

Monday to Friday 10.00am to 2.00pm

General enquiries 1800 280 203 ☏

Provides interpreting and translating services, general enquiries, booking requests and translation quotes, more information visit www.translate.sa.gv.au

National Relay Service (NRS)

If you are Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1

Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2

Provide the NRS with your phone number 131 299 ☏

For more information visit About the National Relay Service

Locations for metropolitan and country SA Housing Trust offices  visit www.sa.gov.au/SA Housing Trust/officelocations

How to provide feedback or make a complaint, online, via email, by telephone or by post,  more information visit SA Housing Trust Feedback and Complaints

The Public Interest Disclosure Act 2018 (PID Act) commenced on 1 July 2019, replacing the 'Whistlebowers Protection Act 1993' (WP Act).

The PID Act establishes a scheme that encourages and facilitates the appropriate disclosure of public interest information to certain persons or authorities.

It provides protections for some persons who make appropriate disclosure of public interest information in accordance with the PID Act and sets out processes for dealing with such disclosures. The ‘Factsheets’ linked below provide further information for public officers and community members on what types of disclosure qualify for protection under the PID Act and who may claim protection.

  1. This Public Interest Disclosure Procedure is applicable to all SA Housing Trust (the Trust) employees, labour hire workers, contractors, work experience students, volunteers and to the situations where a member of the public, a client, a stakeholder or an individual in a non-government organisation makes an appropriate disclosure consistent with the PID Act.
  2. SA Government Factsheet for South Australian public officers
  3. SA Government Factsheet for the South Australian Community

Making a protected disclosure concerning the South Australian Housing Trust

An appropriate disclosure of public administration information concerning the South Australian Housing Trust (the Trust) can be made to a Trust responsible officer, or to another relevant authority as defined by the PID Act.

The Trust has designated the following roles to be Responsible Officers under the PID Act:

  • Executive Director, People and Strategy
  • Director, People Culture and Resilience

The Trust is committed to ensuring eligible informants can make disclosures in accordance with the PID Act without fear of intimidation, threats, harassment or victimisation, and to ensuring that these disclosures are acted on in an efficient and effective manner.

In all cases it is important that an informant state clearly that their disclosure is made pursuant to the PID Act when submitting it. This will enable the recipient to be on notice of the nature of the disclosure, that it is made pursuant to the PID, and to take the appropriate action.

For more detailed instructions on making a disclosure pursuant to the PID Act please refer to ‘Step 2 – Making a Disclosure’ in the Trust’s Public Interest Disclosure Procedure.

There are a number of ways you can contact a Trust responsible officer to make an appropriate disclosure of public interest information, including:

Email:

Post: marked CONFIDENTIAL and addressed to:

  • Responsible Officer, Public Interest Disclosures
    SA Housing Trust
    Riverside Building
    North Terrace
    Adelaide SA 5000

Before making a disclosure

A person making a disclosure, whether or not they are seeking the protection of the PID Act, should consider:

Responsibilities

All public officers must comply with the PID Act - this includes all Trust employees, labour hire workers, contractors, work experience students and volunteers.

Any public officer who has received an ‘appropriate disclosure’ (as defined by the PID Act)  must report to the Office for Public Integrity (OPI) any such disclosure that is reasonably suspected to involve corruption in public administration, or misconduct or maladministration in public administration’ (as defined at sect 4 of the Ombudsman Act 1972), unless the public officer knows that the conduct has already been reported to the OPI.

More information about public interest disclosure

For more information, please visit the Office of the Commissioner for Public Sector Employment website (external site).

Media outlets seeking information from SA Housing Trust can either:

For customer queries, please call the SA Housing Trust Contact Centre on 131 299 ☏

For maintenance, please call the Maintenance Contact Centre on 131 288 ☏