The Homelessness Supportive Housing Program provides accommodation and support for customers with complex needs who require intensive case management and support to maintain their tenancy. Customers must be engaged in case management with a SA Homelessness Alliance or Domestic and Family Violence Alliance provider to access the program.

The program is delivered through a partnership between the SA Homelessness Alliances, Housing SA and community housing providers. The Alliances, which involve multiple support providers, include four regional homelessness alliances and a state-wide domestic and family violence alliance.

Housing SA and community housing providers make properties available for the program and manage the tenancies and properties.

The Alliances assess customers’ eligibility and provide case management and support to customers once they’re housed.

The policy sets out who is eligible for the program, how they are selected and how tenancies are managed.


Customers are eligible for Homelessness Supportive Housing if they meet all the below criteria:

  • they’re eligible for public housing in line with the Eligibility for housing policy, if Housing SA is the housing provider
  • they’re eligible for community housing in line with the Community housing eligibility policy, if a community housing provider is the housing provider
  • they meet the criteria for Category 1 of the public, Aboriginal and community housing register
  • they’re assessed as having long term risk and vulnerability issues that require intensive support
  • they accept the terms of the program, including meeting their tenancy responsibilities, entering into a case management plan, and engaging with their support provider to maintain their tenancy.

Assessment and selection

Support providers assess customers’ housing and support needs to determine if they’re eligible for the program or if other housing options are more appropriate.

Eligible customers are matched to available properties based on the relative urgency of their need and suitability of the property and community to their circumstances.

Selection decisions are made collectively between the Alliances and housing providers.

Managing tenancies

Customers are housed on a 12 month fixed term lease agreement. They may be offered further fixed term lease agreements of up to 12 months at a time if they still need support to maintain their tenancy.

The housing provider:

  • sets the rent in line with applicable policies
  • manages the property and the tenancy in line with applicable policies
  • collaborates with the customer’s support provider to manage any tenancy or property issues, including antisocial behaviour.

The support provider:

  • keeps in close contact with the customer
  • identifies any risks
  • provides support to the customer to help them maintain the tenancy
  • communicates regularly with the housing provider.

Case management plans

The support provider establishes a case management plan with the customer before their tenancy starts. They regularly review the plan throughout the tenancy in collaboration with the customer and their housing provider.

At least 3 months before the end of the lease agreement, the support provider conducts a formal review of the case management plan with the housing provider. The purpose of the review is to decide if the customer stays in the program, and/ or property and if not, considers other suitable housing options.

Related information

Controlling documents

This policy is based on and complies with:

Supporting documents

  • Homelessness Supportive Housing Program guideline v8

Related documents and resources

Date this policy applies from

31 January 2022

Version number



This policy can be changed, withdrawn or replaced at any time.